Customer Service Representative

Plymouth Meeting, PA 19462

Post Date: 07/13/2018 Job ID: 6121 Industry: Other Area(s)

McGrath Systems is currently accepting applications for Customer Service Representatives to work in the Blue Bell, PA area.

 

Job Description:
  • Interfacing with internal and external resources to provide guidance and direction regarding benefit plan options, cost factors and detailed benefit review
  • Answer incoming calls and respond to benefit inquires
  • Place outbound follow-up calls for issues that cannot be resolved during the initial call
  • Provide benefit information to members, about questions and concerns about benefit options. Help members compare and contrast benefits during open enrollment, or client new hires,  and members experiencing a change of status

 

Job Requirements (Preferred)
  • COBRA
  • Medicare A, B, MediGap, Supplement plans, Medicare Advantage, Medicare Part D plans
  • High deductible health plans including Health Reimbursement Accounts (HRAs) and Health Saving Accounts (HSAs)
  • Flex Spending Accounts (FSA), including limited FSAs
  • Coordination of benefits and which plan is primary - simple cases (commercial plans, Medicare plans)
  • Summary Plan Documents (SPDs) and Certificates of Coverage (COCs)
  • Government programs, resources and legislation and mandates including but not limited to Affordable Care Act, FMLA, Medicaid, CHIP
  • Group Health Plans (fully insured and self-insured)
  • Pharmacy benefits including injectable medications
  • Individual Health Plans and Marketplace/Exchanges plans

 

Most important skills:
  • High School Degree or GED required/ Associate’ s degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred
  • Minimum 6 months customer service, healthcare, or employee benefits experience
  • Basic knowledge of MS Word and Excel

 

If you are interested please email updated resume to Tina Leflar at tleflar@mcgrathsystems.com or call  215-278-8731

 

McGrath Systems is an Equal Opportunity Employer and embraces diversity in the workplace

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: